From awkward to empowered: Managing difficult situations
Feb. 2, 2026
Tough conversations don’t have to throw you off.
This month’s spotlight takes the stress out of tough workplace moments by offering approachable, easy-to-use tips for handling tricky conversations and challenging personalities. With a light, practical touch, employees learn how to say no without guilt, speak up with confidence (even to someone senior), navigate awkward or sensitive topics and respond calmly when situations get heated. Whether you’re managing up, dealing with difficult behavior, or handling high-pressure interactions, these videos help turn uncomfortable moments into opportunities for clearer communication, stronger relationships and a more confident you at work.
Explore the so you can build the skills that matter most for you and your role.
Questions? Contact UA HR at 907-450-8200 or ua-hrtraining@alaska.edu.